Self-service options, billing tools, and how to reach our team.
Contact us
For questions, billing issues, or technical help, email support@dollarping.com. We typically respond within 1–2 business days.
Billing & payment method
Update cards, retry failed payments, and download invoices in Stripe's secure customer portal (the same system that processes your subscription).
Common billing questions
Failed charge? Update your default payment method in the billing portal — Stripe will retry according to its schedule.
Canceling? You can cancel keep-alive coverage from your card page in the app; you'll receive a confirmation email.
Wrong plan? Switch between Standard ($1 every 5 months) and Basic ($1 every 11 months) billing from the card detail screen when both plans are configured.